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| General Information |
| What is BillMatrix? |
| BillMatrix is a third-party payment service provider for businesses across the United States. |
| What are my payment options if I use BillMatrix? |
| You can use your checking account (in the form of an electronic check), an ATM/Debit card, or a Visa/Mastercard check card to make payments on your account. |
| When will the payment be drafted from my bank account? |
| BillMatrix submits your payment information for settlement by 6 p.m. Central time, Monday through Friday. Your payment and the $5.95 BillMatrix transaction fee will be automatically drafted from your checking account within the next one to three business days. |
| Is there a fee to use this payment service? |
| BillMatrix charges a fee of $5.95 for Visa, Mastercard Check card, ATM/Debit card and electronic check payments. |
| Is the BillMatrix site secure? |
| The payment information you submit to IFS using the BillMatrix service is secure. BillMatrix participates in the GeoTrust Secure Site Program. Click the secure information link on your screen to display the security validation information. |
| If I have a problem with a BillMatrix online transaction who do I call? |
| BillMatrix provides an in-house, toll-free call center for consumer payment assistance. The Customer Service Representatives are available Monday - Friday 7:30 a.m. - 8:00 p.m. Central at 866-694-5860 to assist you in making payments, verifying payment receipt, and in providing answers to questions regarding payments on your bank statements. |
| Can I make my BillMatrix payments over the phone instead? |
| Yes, IFS provides phone payment access if you prefer. The IFS payment line can be reached by calling 1-800-603-7385. |
| How Do I File a Complaint with BillMatrix? |
| If you have a complaint regarding your payment processing service, please share your concerns by calling: (866) 694-5860 |
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| Payment Processing: |
| Why does the system tell me I have been 'denied', but my bank says that the funds have been authorized? |
| Your bank is referencing a 'pending authorized' transaction on your account. The bank places a pending authorization on funds because they believe the funds will be sought for collection. The pending authorization appears to the bank like a normal charge with no problems, but will not be collected on and will usually drop from the bank account following the business day close because of the declined status. |
| When will I see my payment on my account? |
| Each bank has different policies on how long funds will be held. If you contact your financial institution or card company, they will be able to advise you when the funds will be released. Some banks allow BillMatrix to call and verbally release funds for the consumer, some banks will allow us to request the release through a fax transfer, while others require the consumer to wait for the funds to be released according to the bank's established schedule. |
| Can I make more than one payment a month on my account? |
| The payment velocity schedule for IFS consumers restricts you to a total of 3 payments in 5 days or 5 payments in 30 days. BillMatrix uses a fraud deterrent measure to protect our consumers by restricting the number of payments that can be made on your account each month. |
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| How much can I pay at one time? |
| The maximum payment amount for IFS consumers is $2000.00 per payment. |
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| IFS Related Questions: |
| What is my account number? |
| Your account number can be found on your billing statement or welcome letter. Account numbers vary in length (17 digits for finance account and 11 digits for lease account). Should you have further questions regarding your account number, IFS Customer Service is available Monday - Friday between the hours of 7am to 7pm CT at the number below. IFS Customer Service: 800-627-4437 Contact Infiniti Lease Customer Network at 800-887-5155 Monday - Friday from 7am to 6pm Central for end-of-lease questions only |
| What is my balance owed? |
| You may contact IFS Customer Service to determine your current balance or you can visit the IFS Online Account Manager and view your billing statement online.
IFS Customer Service: 800-627-4437
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| Where do I direct any end-of-lease questions? |
| End-of-lease questions can be directed to the Lease Customer Network at 800-887-5155 from 7 a.m. to 6 p.m. Central, Monday - Friday, or you can view the End-of-Term FAQs on the help section of the IFS Online Account Manager. |
| How Do I File a Complaint with IFS? |
| If you have a complaint regarding your vehicle financing or leasing, share your concerns by choosing one of the options below: |
| Call IFS |
Speak with an agent regarding your concern by calling 1-800-456-6622.
IFS phone representatives are available Monday – Friday, 7am to 9pm CST and Saturday, 8am – 5pm CST |
| Chat With IFS |
Chat with an agent online by visiting www.infinitifinance.com and selecting Live Chat.
IFS chat representatives are available Monday – Friday, 7am to 7pm CST |
| Write IFS |
| If you would like to send your concern in writing, please mail the information including your name and account number to: |
| Infiniti Financial Services |
P.O. Box 660360
Dallas, TX 75266-0360 |